Privacy Policy

1. Introduction

ClinicX Connect is a mobile application platform operated by ASAJA IT SOLUTIONS LLP ("we", "us", or "our") that enables users to discover healthcare and wellness providers, book appointments, and manage healthcare interactions. This Privacy Policy describes how we collect, use, store, share, and protect your information when you use our website, mobile application, and related services. ClinicX Connect currently serves users in India.

2. Scope

This Privacy Policy applies to all users accessing or using ClinicX Connect services in India. It outlines your rights regarding your personal information and how you can manage or request deletion of your data.

3. Information We Collect

We may collect and store personal information provided by you when registering, booking appointments, or interacting with the service. This information may include:

• Full name and phone number
• Date of birth, age, gender, and blood group
• Address
• Profile photograph (optional)
• Appointment details and reason for visit
• Payment transaction details
• Location information (when using location-based features)

Certain technical information may be processed automatically by hosting infrastructure or third-party services as necessary to provide, secure, and maintain the service.

4. Account Information

Creating a ClinicX Connect account requires only your full name and phone number. Phone numbers are verified using a One-Time Password (OTP) delivered via WhatsApp. Only full name and phone number are required to create an account. Additional profile details (such as date of birth, age, gender, blood group, address, or profile photograph) are optional or requested only when necessary for specific service functions such as appointment booking. Providing a profile photograph is entirely optional.

5. Location Information

ClinicX Connect requests access to your device's location to help you discover nearby healthcare and wellness service providers. Location access is used only while the application is open and active (foreground use). ClinicX Connect does not use background location tracking and does not continuously track your location. For listed service providers, location details provided by the provider are stored in our database so that the provider can be listed and located accurately by users.

6. Appointment Information

Users can book appointments with eligible registered providers through ClinicX Connect. Appointment functionality includes booking, confirmation, cancellation, rescheduling, reminders, and related service notifications. Information processed for appointments includes the selected provider, appointment date and time, appointment status, user details required for the visit, reason for visit, and relevant scheduling information. Users can cancel appointments, or reschedule where supported by the applicable provider or booking.

7. Healthcare/Medical Information

The only medical-related information currently required from users during appointment booking is the reason for the visit. ClinicX Connect does not require users to enter medical history, diagnosis, treatment history, prescriptions, or medical notes unless explicitly provided by the user in connection with a specific service request.

8. Device Information

ClinicX Connect does not explicitly request or collect specific device identifiers (such as device model, IMEI, advertising ID, or device fingerprint) as part of its standard user data collection. Certain basic technical information may be processed automatically by underlying hosting infrastructure or third-party services as necessary for platform operation and security.

9. Notifications

ClinicX Connect sends service-related communications, including appointment confirmations, appointment reminders, rescheduling notices, cancellation updates, and OTP verifications. These service notifications and OTPs are delivered via push notifications and the WhatsApp API (Meta). These communications are transactional and service-related.

10. Payment Information

Payment transactions on ClinicX Connect are processed using Razorpay as the payment gateway. ClinicX Connect does not store card numbers, UPI credentials, PINs, or CVV details. All payment credential handling is managed securely by Razorpay. ClinicX Connect retains payment transaction details—such as Order ID, Payment ID, payment signature, and related transaction identifiers—as necessary to verify, reconcile, and record transactions. Refund requests may be submitted by contacting support@clinicxconnect.com. The eligible refund amount is the amount applicable after deduction of the platform fee.

11. How Information Is Used

We use collected information for legitimate operational purposes, including:

• Creating and managing user accounts and verifying phone numbers via WhatsApp OTP
• Enabling search, discovery, and location-based listing of healthcare and wellness providers
• Processing appointment bookings, confirmations, rescheduling, cancellations, and reminders
• Processing payment transactions and facilitating refund requests through Razorpay
• Sending service-related updates and notifications
• Providing customer support and processing account deletion requests
• Securing, maintaining, and improving the platform

12. How Information Is Shared

Information provided by a user during an appointment booking is made available to the specific service provider selected by the user to facilitate the requested service. User information is not shared with all listed providers automatically; sharing occurs only with the provider chosen by the user for a specific booking. We also share information with trusted third-party service providers (such as hosting, payment, and messaging services) solely to perform necessary operations on our behalf.

13. Healthcare Providers

ClinicX Connect maintains directory listings for various service providers, including individual doctors, hospitals, pharmacies, laboratories, pet care, gyms, home care, therapy centres, and therapists. Appointment booking is currently supported for doctors, hospitals, laboratories, and therapy centres / therapists. Provider information displayed to users may include provider name, address, location, fees, availability, services offered, and related details provided by the provider.

14. Service Providers

ASAJA IT SOLUTIONS LLP contracts with third-party service vendors to support website hosting, infrastructure, payment processing, and messaging delivery. These service providers process data on our behalf strictly to deliver platform functionality.

15. Third-Party Services

ClinicX Connect integrates with third-party services that process information in accordance with their respective privacy policies:

• Google Maps: Used for map display, location-based provider discovery, and related location functionality.
• Google Firebase: Used for application infrastructure and backend services.
• WhatsApp / Meta: Used for OTP verification and service-related WhatsApp communications via the WhatsApp API.
• Razorpay: Used for secure payment processing. Razorpay manages payment credentials, while ClinicX Connect stores transaction identifiers.
• Apple & Google Services: Used for app distribution and mobile platform services.

16. Data Security

ClinicX Connect is hosted on cloud servers located in India. Data transmitted between your device and our services is protected using HTTPS/TLS encryption. ASAJA IT SOLUTIONS LLP maintains reasonable technical and organizational security measures designed to protect personal information against unauthorized access, loss, alteration, or disclosure.

17. Data Retention

When a user requests account deletion, account-related profile information (such as date of birth, age, blood group, and optional profile details) is retained for up to 7 days after deletion and is then deleted or anonymized. Payment transaction details (including user name, phone number, Order ID, Payment ID, and payment signature) may be retained beyond the 7-day period where necessary for accounting, payment reconciliation, legal, regulatory, or dispute-resolution record-keeping purposes.

18. Account Deletion

Users may request deletion of their ClinicX Connect account at any time. Account deletion can be initiated directly from within the ClinicX Connect app via the account settings. Account deletion requests are processed within 24 hours of submission. Following processing, account profile data is subject to the up to 7-day retention schedule described above. Users who need assistance or have questions regarding account deletion may contact our support team at support@clinicxconnect.com.

19. User Rights

Users may contact us to request account deletion, request correction of inaccurate personal information, or inquire about how their personal data is handled. Inquiries and requests should be sent to support@clinicxconnect.com.

20. Children's Privacy

ClinicX Connect is a general-audience healthcare platform. There is currently no specific minimum age restriction specified for using the service. We do not knowingly collect personal data directly from children without appropriate user interaction.

21. International Data Handling

ClinicX Connect is intended for users in India and is hosted on cloud servers located in India. However, certain third-party services utilized by ClinicX Connect (such as Google, Meta/WhatsApp, Apple, and Razorpay) may process information through infrastructure located outside India in accordance with their respective systems and privacy policies.

22. Changes to This Policy

ASAJA IT SOLUTIONS LLP may update this Privacy Policy periodically to reflect changes in service features, privacy practices, or legal requirements. Updated versions will be published on the website with a revised effective/updated date.

23. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:

ASAJA IT SOLUTIONS LLP
I E NAGAR, THENGANA, CHANGANACHERRY
KOTTAYAM, KERALA - 686106, India
Email: support@clinicxconnect.com
Phone: +91 8075 43 60 88
Support Hours: 9:00 AM to 9:00 PM