Terms of Service

1. Company and Platform

ClinicX Connect is operated by ASAJA IT SOLUTIONS LLP ("we", "us", or "our"). ClinicX Connect is a technology platform that connects users with independent healthcare and service providers. ClinicX Connect itself is not a healthcare provider and does not provide medical diagnosis, medical treatment, medical consultation, therapy, laboratory services, hospital services, or other direct healthcare services. All healthcare and related services are provided independently by the respective service providers listed on the platform.

2. Acceptance of Terms

By accessing or using ClinicX Connect—including our website, mobile applications, and related services—you agree to be bound by these Terms of Service. If you do not agree to these Terms, you must not access or use the platform. ClinicX Connect is intended for general users and currently has no separately specified minimum age restriction.

3. Eligibility and Account Registration

To access certain features of ClinicX Connect, you may create an account using your full name and phone number. Your phone number is verified through a One-Time Password (OTP) delivered via WhatsApp. Only full name and phone number are required for account registration. You are responsible for providing accurate and truthful information and maintaining the accuracy of your account details.

4. ClinicX's Role as a Platform

ClinicX Connect acts solely as a digital technology platform to enable users to discover healthcare and wellness service providers and, where available, request or book appointments. ClinicX Connect does not control, supervise, or guarantee medical diagnoses, medical advice, treatment quality, healthcare outcomes, provider conduct, provider availability, or the accuracy of information provided by independent providers.

5. Healthcare Providers

ClinicX Connect supports directory listings for various service providers, including individual doctors, hospitals, pharmacies, laboratories, pet care, gyms, home care, therapy centres, and therapists. Appointment booking functionality is currently available specifically for doctors, hospitals, laboratories, and therapy centres / therapists. Provider information (such as name, address, location, fees, availability, and services) is provided directly by the respective provider. Each provider is solely responsible for the accuracy and completeness of the information they publish on ClinicX Connect.

6. Appointments

Users may use ClinicX Connect to request or book appointments with eligible registered providers. Appointment features include booking, confirmation, cancellation, rescheduling, reminders, and related service notifications. Display of appointment availability on the platform does not guarantee that the appointment will ultimately be honored by the provider, as schedules may change due to provider emergencies, operational delays, or technical issues.

7. Provider Cancellation

If a registered provider cancels a confirmed appointment, the user is entitled to a full refund of the amount paid for that booking. The platform fee is not deducted for provider-initiated cancellations.

8. User Cancellation

Users may cancel appointments through the platform where permitted. When a user cancels an appointment, the refund payable is generally the applicable amount after deduction of the platform fee. The exact refund amount depends on the circumstances and applicable booking or payment rules.

9. Refunds

Refund requests or payment-related inquiries may be submitted by contacting support@clinicxconnect.com. Refund processing times may vary depending on the payment provider and the user's bank or payment method. Payment processing for ClinicX Connect is facilitated through Razorpay.

10. Payment Information

ClinicX Connect uses Razorpay as its payment gateway. ClinicX Connect does not store credit/debit card details, UPI credentials, card numbers, or CVV numbers. All payment credentials are processed securely by Razorpay. ClinicX Connect retains transaction information—such as Order ID, Payment ID, payment signature, and related transaction identifiers—for payment verification, reconciliation, accounting, and legal purposes.

11. User Responsibilities

As a user of ClinicX Connect, you agree to:

• Provide accurate, current, and complete information and maintain your account details.
• Use the platform lawfully and in accordance with these Terms.
• Access the platform using your own account and not impersonate any other person or entity.
• Refrain from creating fraudulent accounts or submitting false, misleading, or deceptive bookings or payments.
• Refrain from misusing or harvesting provider information published on the platform.
• Not interfere with, disrupt, or attempt unauthorized access to ClinicX Connect systems, servers, or networks.
• Not introduce viruses, malware, or malicious code into the platform.
• Not abuse, harass, threaten, or violate the rights of providers, other users, or platform staff.

12. User Reviews and Ratings

ClinicX Connect may permit users to submit reviews and ratings for healthcare providers. Users are solely responsible for the content of their reviews and ratings. Users must not submit false, misleading, abusive, defamatory, or unlawful reviews. ClinicX Connect reserves the right to remove or restrict reviews that violate these Terms but does not guarantee the accuracy of user-submitted reviews.

13. User Content

Users retain responsibility for any feedback, text, or content submitted through ClinicX Connect. Submitted content must not be unlawful, fraudulent, defamatory, or infringing on any third-party intellectual property or privacy rights.

14. Account Suspension or Termination

ClinicX Connect reserves the right to suspend or terminate a user's account without prior notice if reasonably necessary, including if the user violates these Terms, provides false or misleading information, engages in fraudulent activity, attempts unauthorized access, or misuses the platform.

15. Intellectual Property

ClinicX Connect and its underlying software, website, mobile applications, brand name, logo, visual design, text, graphics, and original platform content are owned by or licensed to ASAJA IT SOLUTIONS LLP, unless otherwise indicated. Users receive a limited, non-exclusive, non-transferable right to access and use the platform for its intended purposes. Users must not copy, reproduce, modify, distribute, reverse engineer, or commercially exploit platform content without explicit authorization.

16. Third-Party Services

ClinicX Connect relies on third-party services for essential platform features, including Razorpay (payment processing), WhatsApp / Meta (OTP verification and messaging via WhatsApp API), Google Maps (location services), Google Firebase (infrastructure), and Apple/Google app store services. These third-party services operate under their own terms and privacy policies. ClinicX Connect does not control third-party services and cannot guarantee their continuous availability.

17. Service Availability

ClinicX Connect is provided on an ongoing basis. However, platform access may occasionally be interrupted or unavailable due to scheduled maintenance, server issues, network outages, technical glitches, or circumstances beyond reasonable control. ClinicX Connect does not promise uninterrupted or error-free availability.

18. Medical Disclaimer

ClinicX Connect is a technology platform and does not itself provide medical diagnosis, treatment, consultation, or medical advice. Information displayed on ClinicX Connect regarding healthcare providers and services is provided for informational purposes to help users make informed choices. Healthcare decisions must be made directly between the user and qualified healthcare professionals. ClinicX Connect is not responsible for medical services, diagnoses, treatment, advice, or outcomes provided by independent healthcare providers.

19. Provider Responsibility

Healthcare providers listed on ClinicX Connect are independent service providers and are solely responsible for their professional services, medical advice, diagnoses, treatment, patient care, professional conduct, fees, and published availability. ClinicX Connect does not guarantee the quality, suitability, credentials, or outcomes of services rendered by independent providers.

20. Limitation of Liability

To the maximum extent permitted by applicable law, ASAJA IT SOLUTIONS LLP is not liable for indirect, incidental, or consequential damages, or for losses arising from provider conduct, medical treatment, diagnoses, provider cancellations, provider unavailability, incorrect provider-supplied information, third-party service failures, or temporary platform outages. Nothing in these Terms excludes liability that cannot be excluded under applicable law.

21. Changes to Terms

ASAJA IT SOLUTIONS LLP reserves the right to update or modify these Terms of Service at any time to reflect platform updates, business practices, or legal requirements. Updated Terms will be published on the website with a revised effective date. Users are encouraged to review these Terms periodically.

22. Account Deletion

Users may request deletion of their ClinicX Connect account at any time. Account deletion requests are processed within 24 hours of submission. Account profile data is subject to the retention rules outlined in our Privacy Policy, while transaction and accounting records may be retained as required for legal and accounting compliance. Account deletion requests can be initiated in the app or by emailing support@clinicxconnect.com.

23. Governing Law and Jurisdiction

These Terms of Service are governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with these Terms or the use of ClinicX Connect shall be subject to the exclusive jurisdiction of the competent courts in Kerala, India.

24. Dispute Resolution

Any legal claims or disputes arising under these Terms shall be resolved in accordance with the Governing Law and Jurisdiction provisions set forth in Section 23 and applicable laws of India.

25. Contact Information

If you have questions, concerns, or inquiries regarding these Terms of Service, please contact us at:

ASAJA IT SOLUTIONS LLP
I E NAGAR, THENGANA, CHANGANACHERRY
KOTTAYAM, KERALA - 686106, India
Email: support@clinicxconnect.com
Phone: +91 8075 43 60 88
Support Hours: 9:00 AM to 9:00 PM