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ClinicX Connect is a mobile app that helps users discover healthcare and service providers, book appointments, and manage their appointments in one place. ClinicX Connect is a digital technology platform and is not a healthcare provider.

Registering for ClinicX Connect is quick and simple:

1. Download the ClinicX Connect app.
2. Enter your full name.
3. Enter your phone number.
4. Verify your phone number using the OTP sent through WhatsApp.
5. Start using ClinicX Connect.

You can discover healthcare and service providers in several ways: use your current location to easily find nearby providers, search for providers manually by name, or browse through the available provider categories in the app.

ClinicX Connect features listings across several provider categories:

• Doctors
• Hospitals
• Laboratories
• Therapy Centres / Therapists
• Pharmacies
• Pet Care
• Gyms
• Home Care

Please note: Appointment booking is currently available only for Doctors, Hospitals, Therapy Centres / Therapists, and Laboratories. Categories such as pharmacies, pet care, gyms, and home care are available for provider discovery only, and do not currently support appointment booking.

Open the Doctors section in the app to explore available doctors. You can search by doctor name, specialty, or symptoms, or use the map to explore doctors based on location. Please note that symptom search is designed solely to help you find relevant specialties and does not provide medical diagnosis, clinical evaluation, or treatment recommendations.

Choose a healthcare provider, select the relevant doctor or service where applicable, choose an available date and time slot, and confirm your appointment. Complete online payment when payment is required for your booking.

Where online payment is required, you can complete the payment during the appointment booking process using the available payment options. ClinicX Connect does not store your card details or UPI credentials.

Open the relevant appointment in the app and use the cancellation option when available. Cancellation policies and any applicable refunds are handled according to our Terms of Service.

You can reschedule an appointment when another suitable slot is available. Each appointment can be rescheduled up to two times, subject to provider availability.

Yes. ClinicX Connect can send appointment confirmations and reminders through both in-app notifications and WhatsApp. You will also receive relevant updates such as rescheduling or cancellation notifications when changes occur.

All your booked appointments are displayed in the My Appointments section of the ClinicX Connect app, where you can view your appointment details and available appointment actions.

Open the three-dot menu on the Home screen and select the Profile section. You can view and edit your available profile details there.

ClinicX Connect uses OTP-based login. Check that you have entered the correct phone number and try again. If the problem continues, contact ClinicX Support for assistance.

Account deletion is available within the ClinicX Connect app. Open the app and use the account settings options to request account deletion.

You can contact ClinicX Support through the Contact page or email us at support@clinicxconnect.com.

Yes. You can reach ClinicX Support at +91 8075 43 60 88. Our support hours are 9 AM – 9 PM daily (support hours may vary on Sundays).

To register as a service provider, first register as a normal ClinicX Connect user using your full name and phone number and verify your phone number with OTP. After logging in, open the Profile section and select the service provider registration option at the bottom of the profile section. You can then submit your provider details and required proof documents for verification.

Once your submitted details and proof documents have been reviewed and approved, ClinicX will notify you through WhatsApp. You can then start using the provider features available to your account.

ClinicX displays providers who are registered and available on the platform. Provider listings, services, availability, and appointment slots may change over time.

ClinicX uses your location to help show healthcare and service providers near you. Location is used to find nearby providers and is not used for background location tracking.

ClinicX uses WhatsApp to support services such as OTP verification, appointment confirmations, reminders, appointment updates, and provider approval notifications.